Privacy Policy
Effective date: May 3, 2023
1. Introduction
We, at Kollab Creative Inc., creators of the Shiftlead platform, respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, store and protect your personal information when you use the Shiftlead platform.
2. What Information Do We Collect?
When you use the Shiftlead platform, we may collect various types of personal information, including:
- Personal identifiers, such as your name, address, phone number, and email address.
- Financial data, such as your bank account details for payment purposes.
- Professional data, such as your skills, qualifications, and work history.
- Technical data, such as your IP address, login data, and device and browser details
3. How Do We Use Your Information?
We collect this information
We use your personal information for various purposes, including:
- Screening, worker safety, and identity verification purposes.
- To provide you with the Shiftlead platform services.
- To match you with the right gig opportunities.
- To handle invoicing and payments.
- To communicate with you about updates, changes, and other relevant information.
- To improve our platform and services.
- We will never sell your personal data to third parties.
4. How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information, including encryption and secure servers. However, please note that no system can guarantee 100% security.
5. Your Rights and Choices
You have the right to access, update, and delete your personal information. You can also opt out of receiving marketing communications from us.
You may request the deletion of your account by emailing our team at support@Shiftlead.app, and we will terminate your account access and all associated identifying information. Please note that anonymized non-identifying information reflecting your interaction with the platform may be retained.
6. Data Collection
Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
HubSpot
We utilize HubSpot, a customer relationship management (CRM) software, to enhance your user experience on our platform. HubSpot helps us analyze user interactions and engagements with our website, enabling us to optimize our services and provide a more tailored experience. Through HubSpot, we collect data such as your IP address, geographical location, browser type, referral source, length of visit, and pages viewed. This data collection is in adherence to the privacy laws and regulations of Canada and the United States. We ensure that your data is handled securely and with utmost regard to your privacy. The data collected is used solely to improve our services and is not shared with third parties without your explicit consent. Our relationship with HubSpot abides by the necessary data processing agreements to ensure compliance with applicable privacy laws.
Google Analytics
Our website utilizes Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to improve and optimize the user experience. Google Analytics employs "cookies", text files placed on your device, to analyze how users engage with our site. The data gathered by these cookies (including your IP address) is transmitted and stored by Google on their servers. This information is used for evaluating your use of our website, compiling reports on website activity for us, and potentially for delivering targeted advertisements in the future.
We respect your privacy and offer a cookie preference manager on our website, enabling you to opt out of data collection. For those who wish to completely opt out of Google Analytics tracking, you can use the 'Google Analytics Opt-Out Browser Add-On’ provided by Google. This tool prevents data from being collected and used by Google Analytics.
Please note that our use of Google Analytics is to enhance our website's usability and to better serve our audience. By continuing to use our website without opting out, you consent to the processing of your data by Google in the manner and for the purposes outlined above.
7. Data Usage
The data collected through Hotjar is used solely for internal purposes and to optimize our website. We do not sell or share this data with third parties unless required by law or with your explicit consent. We adhere to strict data protection measures to safeguard your information from unauthorized access or misuse.
8. User Rights
You have the right to access, rectify, or delete any personal data collected through Hotjar. If you wish to exercise these rights or have any privacy-related concerns, please contact us using the provided contact information below.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us.
Thank you for using the Shiftlead platform. We appreciate your trust in us and promise to safeguard your personal information to the best of our ability.
